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Index of Questions

Why should contractors and consultants use ConneX?

Contractors and consultants can use ConneX to manage their own company details, user accounts, passwords, and eApproval PINs from a central location. Contractors and consultants can then use this information to request access to local government agencies they work with; allowing them to use a single user ID and password at multiple eGram sites.

What do government agencies use eGram for?

Government agencies that have OneOffice for Construction Project Management use eGram to post project information such as: project plans and specifications, addenda, bid abstracts, ad for bids, plan holder lists, project messages, weekly diaries, pay vouchers, contract changes, as well as other documentation created in OneOffice.

Do all counties and cities in the US use eGram to post project information?

Not all counties and cities use eGram or use eGram to the same degree. If you have questions about an agency's eGram use, please contact that agency or go directly to that agency's eGram page for more information.

Are there any benefits to government agencies?

Yes, government agencies no longer have to manage organization and user account information for ConneX users; which both ensures that government agencies always have accurate and current organization and user account information and also decreases time spent administering account information.

Do government agencies still have the ability to determine who is granted access to their eGram servers?

Yes. Government agencies will receive a request from an organization for eGram login rights. Also, they may invalidate user accounts at any time in order to deny access.

Can a government agency still add organizations and user accounts, as well as provide eGram access, outside of ConneX?

Yes, if a government agency would like to manually add organizations, contacts, and user accounts, they may do so directly in OneOffice and eGram.

How do new user accounts get added to a ConneX organization?

New user accounts can be added by the organization administrator(s); or a user can request to 'join' an organization. If a request is made, the organization administrator(s) will be able to either accept or deny the request.

What happens if user accounts are added to an approved ConneX organization?

If an organization is approved at a government agency, any user accounts that are created or accepted as a part of that organization will also be merged into the government agency's OneOffice database.

What happens to previously setup OneOffice accounts?

Once organization and contact information are merged into OneOffice, the new organization and user account information that the contractor or consultant created will override any previously entered information in OneOffice. Likewise, if approved organization and/or user account information is updated via ConneX; this information will automatically be updated in OneOffice as well.

Will old user accounts, created on eGram, remain active?

If a government agency has not yet synchronized a ConneX organization and user accounts into their database, any old accounts that were manually added to eGram will still remain active. If, however, a ConneX organization has been synchronized by a government agency, any old previously created user accounts that were part of that organization will be invalidated unless synchronized with a new ConneX user account.

Can invalidated contacts and user accounts be deleted from OneOffice?

Yes, an invalidated account is highlighted in pink and it can be deleted if the account and/or contact is not linked to any project information or documentation. If a contact/user account is linked to project information or is shown on project documentation, you will receive an error message if you try to delete the invalidated account. If you do not wish to view any invalidated accounts, use the checkbox at the top left corner to filter valid and invalid accounts.

After a preexisting ConneX organization is merged into a government agency's database, is the new ConneX information used on OneOffice documentation?

Yes; everything but the organization name will be modified to reflect the organization and user account information that is on ConneX.

Will historical OneOffice documents be modified to reflect new ConneX information?

Yes; for organizations that were previously in the government agency database, any modifications that are made on ConneX will reflect historical OneOffice documents, except for the organization name. The original organization name that was set up in OneOffice will remain unchanged.

What is the 'founder' of an organization on ConneX?

The founder of is the person/user account who initially created the organization on ConneX. This person also has administrative rights and can add and approve additional user accounts for the organization, as well as perform other administrative tasks. The founder may not be removed from the organization.

Can I change the 'founder'?

Yes; the founder may pass this designation to another user account within your organization via the administrative tab labeled 'Founder Options'.

How do I delete an organization on ConneX?

Only the 'founder' of an organization has the ability to delete an organization on ConneX. The 'founder' must first delete all user accounts that are part of the organization, and then can use the administrative tab labeled 'Founder Options' to remove the organization from ConneX.

Can I change my User ID?

No, you can not change your user ID or user account name. All other user account information can be changed.

Can I use a shared email address for user accounts?

An email address can only be linked to a single user account.

Why am I getting a message about cookies being disabled?

If you are getting a "Your browser is not currently set to accept cookies" message or something similar, please check that your browser is configured to accept cookies.

Resolution for Internet Explorer

Navigate to Tools > Internet Options > Click on the Privacy tab

Adjust the slider to "Low" or "Accept All Cookies"

Who should I contact with questions?

Please contact the agency whose eGram page you are trying to access.